Frequently Asked Questions
We hope this information will answer some questions you may have about us.
What can I expect during counselling?
You will be in a safe and comfortable environment where you will be encouraged to talk about yourself, how you feel, what you think, what you've experienced and how that affects you. Your advisor will listen objectively to what you are saying and will ask questions to prompt you. Over time you will begin to understand why you think and feel the way you do and this will enable you to make changes to help you live a more positive and fulfilling life.
How long does counselling last?
Each appointment lasts an hour and the number of appointments varies. We recommend weekly appointments if that's possible for you. Final appointments will be planned for between yourself and your advisor and we also offer an additional appointment several weeks after you have completed counselling.
Is counselling confidential?
Your privacy will always be respected but there are a couple of exceptions which will be explained to you at your first session.
How much does it cost?
Our service is free of charge to all our clients. However, if you do wish to make a donation, please speak to your advisor.
Are Choices advisors trained?
All our advisors have completed training certified by CareConfidential.
What if I am unhappy with the service I receive?
If for any reason you feel we have breached an ethical code, we have a complaints procedure. Please ask for this, if required.
Does my partner need to know I am receiving counselling?
No, your partner doesn't need to know you're receiving counselling but if you'd like help explaining it to your partner, we can provide this.
What happens if we come as a couple?
If you come as a couple, your first session will be together and subsequent appointments would be individual. This helps ensure the needs of each of you are addressed.
Does my GP need to know I am receiving counselling?
No, your GP doesn't need to know you're receiving counselling but if you'd like us to do so, we will inform your GP for you.
Can I bring my baby/children with me?
Unfortunately we have no creche facilities and it's not advisable for babies or children to be present during counselling.
Do you have disabled access?
Yes, we have disabled access. Please let us know before your first appointment if you require this.
If you still have unanswered questions, please do get in touch and we'll do our best to answer them for you.